Terms & Conditions

1. About AOHA

AOHA Limited is registered in England and Wales.

Company number: 14067897
Registered office: 8 Church Green E, Redditch, B98 8BP, United Kingdom
Email: info@aoha.co.uk

2. Using this website

You may use this website to learn about terpenes, explore our offering and contact us about your requirements.

You must not:

• Use the website for unlawful or fraudulent purposes.
• Introduce malicious code or attempt to interfere with its operation.
• Attempt to gain unauthorised access to systems or information.
• Submit unlawful, abusive or deliberately misleading material.
• Use automated methods in a way that disrupts the website or unlawfully collects personal information.

We may take reasonable steps to prevent misuse, protect the website and comply with legal obligations.

3. Information and educational content

Our pages, blog articles and knowledge-base entries provide general information.

We aim to keep information useful and accurate, but scientific understanding, ingredient documentation and regulatory requirements can change. General website content may not address the circumstances of your particular product or project.

Website content does not constitute medical advice, individual product approval or a guarantee of regulatory compliance.

Before relying on information for a commercial formulation or other specialist application, obtain the relevant product documentation and appropriate advice for that application.

Nothing in this section removes our responsibility for statements or obligations for which we are legally accountable.

4. Product information and suitability

An ingredient's suitability depends on factors including its specification, intended application, concentration, other ingredients, processing conditions, packaging and the market in which the finished product will be supplied.

A description such as “naturally derived” does not mean an ingredient is suitable for every use. Suitability for one application does not establish suitability for another.

References to aroma profiles or sensory characteristics are descriptive. They do not promise a medical, therapeutic or other health outcome.

General descriptions on this website should be read alongside the documentation and agreed specification for the particular product supplied.

Please contact us before ordering if your project has specific technical or documentation requirements.

5. Enquiries, quotations and projects

Submitting a contact form or discussing a project does not itself place an order or commit either party to proceed.

Availability, project scope, pricing, minimum quantities, timescales and deliverables must be confirmed for the particular enquiry.

Any supply or service arrangement will be governed by the applicable quotation, order confirmation and terms agreed for that transaction.

Any project-specific arrangements concerning confidentiality, formulation ownership, intellectual property or exclusivity should be agreed expressly. They are not established merely by an initial enquiry.

6. Shopping through another website

Some shopping links on aoha.co.uk take you to the Canavape website.

Purchases made there are subject to the seller details, checkout information and terms presented on that website. Please review those details before placing an order.

These website-use terms do not replace the terms applicable to a purchase on another website, even where the businesses or brands are connected.

7. Information you submit

Please provide accurate contact details and information relevant to your enquiry.

Only send material that you are entitled to share. Avoid including unnecessary personal data, sensitive health information or confidential information belonging to another person or business.

If your enquiry involves commercially sensitive formulations or technical information, contact us to discuss suitable confidentiality arrangements before providing those details.

Our Privacy Policy explains how we handle personal information submitted through the website.

8. Intellectual property

Unless otherwise stated, rights in this website's original text, branding, design and other materials belong to AOHA Limited or the relevant licensors.

You may view the website and print or download reasonable extracts for your own reference or internal business evaluation, subject to any applicable third-party restrictions.

Please retain relevant attribution and copyright notices. Do not present our content as your own or suggest that AOHA endorses you or your business.

Other reuse requires permission unless it is permitted by law or an applicable licence.

Third-party names and marks remain the property of their respective owners. Their inclusion does not necessarily imply endorsement or affiliation.

9. Availability and external links

We may update, maintain or temporarily suspend parts of the website. We do not promise uninterrupted availability.

Where practical, we will aim to minimise disruption.

External websites and services operate under their own terms and are not under our control. We are not responsible for their content, availability or practices.

10. Responsibility and liability

Nothing in these terms excludes or limits liability for:

• Death or personal injury caused by negligence.
• Fraud or fraudulent misrepresentation.
• Any other matter for which liability cannot lawfully be excluded or limited.

Nothing in these terms removes statutory rights available to consumers.

If you use the website as a consumer, our responsibility for loss or damage remains subject to applicable consumer law. We do not exclude responsibility that the law requires us to accept.

If you use the website for business purposes, to the extent permitted by law, we are not liable under these website-use terms for indirect or consequential loss, or loss of profit, revenue, business opportunity or anticipated savings arising from use of the website.

Liability relating to products or services supplied under a separate contract is governed by that contract and applicable law.

11. Privacy and cookies

Our Privacy Policy explains how we process personal information.

Our Cookie Policy explains cookies, similar technologies and the choices available to you.

Using this website does not, by itself, constitute consent to optional analytics or marketing.

12. Changes to these terms

We may update these terms to reflect changes to the website or applicable requirements.

The latest version will be published on this page with an updated date. Changes to these website-use terms do not retrospectively change an existing supply or service contract.

13. Governing law

These terms are governed by the laws of England and Wales.

For business users, the courts of England and Wales have exclusive jurisdiction over disputes arising from these website-use terms.

For consumers, this does not affect mandatory protections or rights to bring proceedings in courts available under applicable law, including relevant rights in the part of the United Kingdom where you live.

14. Contacting us

For questions about these terms or to report a website issue, email info@aoha.co.uk.